SolvIt offers you the convenience of a single source for virtually all your home comfort and safety needs. However you choose to reach us, you'll encounter a friendly, experienced Customer Care Representative in our Call Center. He or she will quickly determine your specific need and dispatch a technician or system specialist to your home. You will also receive a call and an e-mail prior to the technician's arrival so you know who to expect, and when. A courteous, uniformed, and skilled technician will arrive on time in a fully-equipped SolvIt van. All SolvIt technicians have undergone scrupulous background checks and all submit to a pre-employment drug screen test.